IT Remote Lab Support Specialist

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Job title: IT Remote Lab Support Specialist

$120400 per year

Company: Intuitive Surgical

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Job description: Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.Job DescriptionPrimary Function of Position:The IT Remote Lab Support Specialist position is an excellent opportunity for an experienced IT support generalist with an enterprise Windows/Linux support background. The primary function of this position is to remotely support development and manufacturing efforts on the next generation of surgical robots. This individual will be interacting computers, robots, and software/hardware engineers.As member of the Engineering support team a broad base of knowledge and skills is required. The ideal candidate will be a self-starter, comfortable with quickly learning new skills. Responsibilities include remotely supporting hardware and software by utilizing best practices as defined and facilitated by the IT Support Services, Infrastructure, Security, and Network departments. The scope of support includes computers, network equipment, operating systems, network access, third party software used to support business functions, and various internal corporate supported business applications.Roles and Responsibilities:

• Remote IT Assistance: Provide remote support to corporate and field users, addressing requests for IT assistance directly or as escalated from Tier I, II, or III support.
• After-Hours Support: Be available to respond to after-hours escalations remotely.
• Documentation and Training: Learn, document, and maintain Work Instructions, best practices, knowledge bases, and other training materials.
• On-Site Support: Travel to regional sites and hub locations to provide additional support as needed.
• Lab Support Coordination: Bridge the gap between manufacturing and engineering lab support, providing remote solutions when possible and coordinating local support when necessary.
• Employee Training: Travel to regional sites to train new employees or those new to their positions.
• Project Management: Manage or participate in various assigned projects as needed.
• Goal Achievement: Contribute to the timely completion of company and departmental goals as defined by management.
• Issue Reporting: Communicate with management to provide timely reporting of issues, status, and resolutions.
• Team Coordination: Coordinate with other teams to facilitate issue resolutions.

QualificationsSkill and Job Requirements:

• Minimum Bachelor’s degree or equivalent work experience is required
• Minimum 5 years of experience supporting Ubuntu Linux in a Microsoft Windows computing environment
• The ability to resolve difficult problems using a variety of structured troubleshooting approaches
• Excellent customer service, attention to detail, time management, and organizational skills
• Excellent communication skills both verbal and written (including grammar, spelling, punctuation, and formatting for readability)
• Strong knowledge of Microsoft Windows desktop operating systems
• Familiarity with Linux a plus
• Experience supporting an Active Directory environment and various business applications
• A basic understanding of Organizational Units (OUs), Group Policy Objects (GPOs) and Security Groups.
• Basic familiarity of SCCM a plus
• Knowledge of networking (subnets, routing, VLANS, firewall rules, etc.)
• Ability to repeatedly lift 50+ lbs. to workbench/desk top height
• Weekend and non-business hours support required as needed
• Should be flexible and able to complete projects outside normal daily duties as needed
• Relevant certifications such as CCENT or higher, various MCITP, Security+, A+, and ITIL are desired
• Experience working in a software/hardware engineering environment a plus

Additional InformationDue to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Location: Las Vegas, NV

Job date: Fri, 30 Aug 2024 07:57:26 GMT

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